FAQ - Frequently Asked Questions

How long does it take to receive my order?

 

We need 24 hours to process your orders. Express shipping takes 2 to 3 days, and free shipping takes 2 to 5 days.

 

Do you offer international shipping?

 

Yes, we ship worldwide.

 

Where are your products shipped from?

 

Our global warehouse is located in China.

 

Is tracking information available for my order?

 

Yes, tracking is available. Please wait 24 hours after your order is shipped before requesting tracking information by emailing Boutiquesteams@gmail.com.

 

What should I do if items are missing from my order?

 

Our products may be shipped separately depending on availability. If your order includes items from different warehouses, you will receive multiple deliveries. The remaining items should arrive soon.

 

What should I do if I receive a damaged item?

 

We apologize for the inconvenience. Please send a photo of the damaged item to Boutiquesteams@gmail.com, and we will send you a replacement as soon as possible.

 

Where are you located?

 

Our headquarters is in the EU.

 

Why is my order taking longer than expected to arrive?

 

We apologize for the delay. International shipments can sometimes be delayed due to customs procedures. You can track your order at any time. For further assistance or information, please contact us at Contact@glufity.com.

 

Do you have a refund policy?

 

We strive to resolve any issues our customers may encounter with their orders. However, if you still wish to request a refund, we can process it as long as the request is made within 30 days of the order date and the item is not on sale. For more information, please refer to our refund policy.