FAQ - Frequently Asked Questions
How long does it take for my order to arrive?
We need 24 hours to process your orders. Express shipping takes 2 to 3 days, and free shipping takes 2 to 5 days.
Do you offer international shipping?
Yes, we ship worldwide.
From where are your products shipped?
Our global warehouse is located in the United States.
Is tracking information available for my order?
Yes, tracking is available. Please wait 24 hours after your order has been shipped before requesting tracking information by sending an email to contact@glufity.com.
What should I do if items are missing from my order?
Our products may be shipped separately based on availability. If your order includes items from different warehouses, you will receive multiple deliveries. The remaining items should arrive soon.
What should I do if I receive a damaged item?
We apologize for the inconvenience. Please send a photo of the damaged item to contact@glufity.com and we will send you a replacement as soon as possible.
Where are you located?
Our headquarters is in the European Union.
Why is my order taking longer than expected to arrive?
We apologize for the delay. International shipments can sometimes be delayed due to customs procedures. You can track your order at any time. For further assistance or information, contact us at contact@glufity.com.
Do you have a refund policy?
We strive to resolve any issues our customers may have with their orders. However, if you still wish to request a refund, we can process it as long as the request is made within 30 days of the order date and the item is not on sale. For more information, please review our refund policy.